S-2.3, r. 2.1 - Regulation respecting standards, specifications and quality criteria applicable to 9-1-1 emergency centres and to certain secondary emergency call centres

Section 23 Disposition versions

2024-01-01

23. The continuity of the operations of a centre must be ensured by means of a backup plan in the event that it is no longer able to operate effectively, in particular because the number of emergency communications it receives surpasses its capacity or for any other reason affecting its operation. The plan must provide at least for procedures and measures relating to

(1)  the identification of at least 1 backup centre situated more than 1 km from the centre that is able to comply with this Regulation when substituting for the centre;

(2)  the transfer of a portion or all of the processing of the centre’s emergency communications to its backup centre and the return of the processing of communications to the centre;

(3)  the continuity of operations to process emergency communications in the short, medium and long term;

(4)  the transmission of notices to the persons and bodies whose activities may be concerned by the transfer of a portion or all of the processing of communications to a backup centre;

(5)  the processing of emergency communications in the event of the incapacity of the backup centre;

(6)  the implementation of the plan and its execution, for the intention of the staff members of the centres concerned.

The backup plan must also contain the contact information of the other centres and of responders with whom the centre usually communicates or with whom protocols have been entered into under section 19.

O.C. 1611-2023, s. 23.

Not in force

In force: 2024-01-01

23. The continuity of the operations of a centre must be ensured by means of a backup plan in the event that it is no longer able to operate effectively, in particular because the number of emergency communications it receives surpasses its capacity or for any other reason affecting its operation. The plan must provide at least for procedures and measures relating to

(1)  the identification of at least 1 backup centre situated more than 1 km from the centre that is able to comply with this Regulation when substituting for the centre;

(2)  the transfer of a portion or all of the processing of the centre’s emergency communications to its backup centre and the return of the processing of communications to the centre;

(3)  the continuity of operations to process emergency communications in the short, medium and long term;

(4)  the transmission of notices to the persons and bodies whose activities may be concerned by the transfer of a portion or all of the processing of communications to a backup centre;

(5)  the processing of emergency communications in the event of the incapacity of the backup centre;

(6)  the implementation of the plan and its execution, for the intention of the staff members of the centres concerned.

The backup plan must also contain the contact information of the other centres and of responders with whom the centre usually communicates or with whom protocols have been entered into under section 19.

O.C. 1611-2023, s. 23.